Refund can be processed in case of return or cancellation. For your convenience, we offer different refund options for you to choose from, basing on your payment method at the time of purchase.
We will update you via email and SMS once your refund has been initiated. You will be able to see the credited amount on your statement as per the lead time listed in the table below for each of the refund channels.
If the refund does not arrive after the next two months’ statements, please contact your issuing bank or party directly for support.
|Payment Method (at the time of purchase)||Refund Method||Processing time (after return has been evaluated/cancellation has been done)||Bank processing Time (after refund has been processed by STC)|
|Credit card/Debit card||Credit card||1 - 3 working days||5 - 15 working days (depending on your bank)|
|Paypal||Paypal||1 - 3 working days||None|
|Cash on Delivery (COD)||Bank transfer/Store credit||1 - 3 working days||1 - 3 working days|
|Bank transfer||Store credit||1 - 3 working days||None|
|Bank transfer||Ipay88 reversal refund||1 - 3 working days||5 – 14 working days (depending on your bank)|
|Gift voucher/Store credit||Store credit||1 - 3 working days||None|
Note: Any postage fee incurred during the returns, please send us your postage fee with receipt for us to refund to you. Processing time will be the same as bank transfer method.